Customer Care Service Spanish Employee
Are you ready for a dynamic challenge in an international company undergoing major changes? At the company they are busy transferring customer-facing tasks from old computer systems to advanced platforms to achieve optimal growth. If you are looking for a new step in your career as a Customer Care Service employee and want to contribute to this transition, we have the perfect opportunity for you.
What are you going to do?
At the company they are going through big changes. They are taking customer-facing tasks out of old computer systems and moving them to new platforms for better growth. They want to automate and digitize many processes. To get this done right and make sure the customers don't suffer, they need help. If you want to transfer and work at the international company, you will help the Customer Care Service teams. You will do daily tasks such as entering orders and arranging returns. As a Customer Care Service employee, you will be very actively involved with your customer. This job is full-time for one year.
Your duties:
- Arrange orders via phone, computer and personal contact according to rules.
- Actively help customers so that they are fine with our company in Spain.
- Enter and follow up complaints and returns in the computer.
- Telling customers about prices and products according to our list and making offers.
- Work well with the warehouse, sales and technical department to solve problems.
- Help with the bionic service platform, schedule trials with managers and customers.
- Handle quotes and questions from customers to make their experience better.
- Record everything from customer contact in our systems.
What we offer.
- A salary indication between €2,500 and €2,900;
- You can work from home for 2 or 3 days (after onboarding);
- Breakfast and lunch on location for €1,- per day;
- 27 Holidays;
- A nice international workplace;
- Pension plan;
- Collective health insurance;
- One paid volunteer day to give something back to the community;
- Staff events/use of the gym at our own location/participation in wellness programs.
Who are we looking for?
- Good knowledge of Spanish (speaking and writing) is required;
- English is a plus;
- MBO thinking level is required;
- Experience with common software such as Microsoft Office and Navision is important;
- Knowledge of Salesforce, Navision, CRM is a plus.
Would you like to take on this challenge? Then apply quickly! Send your resume or questions to Ive Martis at ive.martis@flexibility.nl or call her at 0627241644.
